Privacy Policy

HeroApps built the hospitality solution and associated apps. This page is used to inform website visitors regarding our policies regarding the collection, use, and disclosure of Personal Information if anyone decides to use our Service.
If you choose to use our Service, you agree to the collection and use of information concerning this policy. The Personal Information that we collect is used for providing and improving the Service. We will not use or share your information with anyone except as described in this Privacy Policy.
The terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, which are accessible at HeroApps unless otherwise defined in this Privacy Policy.

Information Collection and Use

For a better experience while using our Service, we may require you to provide us with certain personally identifiable information, including but not limited to reference numbers supplied by your travel operator. The information we request will be retained by us and used as described in this privacy policy.
The Solution or app does use third-party services that may collect information used to identify you.

Commitment to Privacy (GDPR)

Your privacy is important to HeroApps Customers and our affiliates (together, 'our', 'us', 'we' or 'company'). To better protect your privacy, we are providing information explaining our online information practices.

This Privacy Policy describes how we gather and use the information for visitors of this website. Please read this Privacy Policy carefully.

HeroApps will be a data controller of any personal data collected by us. If you have any questions regarding our use of your personal data or this Privacy Policy, please submit a request on our Contact Page.

We rely on various legal bases under applicable data protection legislation to process your personal information (e.g., name, title, address, telephone number, email, IP address), including our legitimate interests, contractual necessity, and as required by law. We use the personal information we collect to operate our business and perform essential business operations. We do not collect any special categories of personal information about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sexual orientation, political opinions, trade union membership, information about your health, and genetic and biometric data). Nor do we collect any information about criminal convictions and offenses.
Further information about the legal bases under which we process your personal information is included in the section headed “Why we use your personal information”.
You do not need to take any action as a result of this Privacy Policy, but you do have certain rights as described below in the section headed “Your rights”.

Log Data on the app

We inform you that whenever you use our Service, in a case of an error in the app, we collect data and information (through third-party products) on your phone called Log Data. This Log Data may include information such as your device's Internet Protocol (“IP”) address, device name, operating system version, the app configuration when utilizing our Service, the time and date of your use of the Service, and other statistics.

Personal Information on interactive

We collect your personal information when you decide to interact with us, and we only collect the information necessary to carry out our business for the purposes set out below. You can provide us with personal information via email, post, telephone, or in person. We also collect information about your IP address when you visit our website through automated technology.
We also process information about companies that we are evaluating in connection with a potential investment in or purchase of such companies. This personal information is obtained via third parties or publicly available sources.

Why We Use Your Personal Information

To the extent that you provide us with any personal information through or in connection with this website (i.e., via telephone, email, or post), we may use such information to keep a record of your relationship with us and for marketing purposes. No automated decision-making, including profiling, is used when processing your personal information.


We will send you direct marketing communications based on our legitimate business interests where we have an existing relationship with you. You may opt-in to certain kinds of marketing, and all forms of marketing at any time, by going to our Contact Page and submitting a message. You can also click on the “unsubscribe” link provided in all our marketing emails.

Disclosure and Transfer of Personal Information

Unfortunately, the transmission of information and data via the Internet is not completely secure. Although we do our best to protect your personal data, we cannot guarantee the security of any information or data transmitted to or through our website; any transmission of information or data by you to or through this website is at your sole risk.

Your personal information will be shared with and processed by our affiliates and certain service providers as necessary to fulfill the purposes set out in this policy, including professional advisors, recruitment firms, consultants, and data hosting providers. We ensure that anyone who provides a service to or for us enters an agreement with us and meets our standards for data security. To the extent your personal information is transferred to countries outside, applicable data privacy laws will only make such transfers.

We reserve the right to disclose your personal information as required by law or when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, request from a regulator, or national security, for the purposes of public importance or any other legal or investigatory process involving us. Should we, or any of our affiliated entities, be the subject of a takeover, divestment, or acquisition, we may disclose your personal information to the new owner of the relevant business and their advisors based on our legitimate interest.

Security and Retention of Personal Information

We are committed to protecting the personal information you entrust to us. We adopt robust and appropriate technologies and policies, so the information we have about you is protected to the extent possible from unauthorized access and improper use. In addition, we limit access to your personal information to those employees, agents, contractors, and other third parties who have a business need to know. They will only process your personal data on our instructions, and they are subject to a duty of confidentiality.

We have put in place procedures to deal with any suspected personal information breach. We will notify you and any applicable regulator of a breach where we are legally required to do so.

We will keep your personal information only for as long as is reasonably necessary for the purposes set out in this Privacy Policy, unless a longer retention period is required by law. We will not keep more information than we need for those purposes. For further information about how long we will keep your personal information, please submit a request to us.

Capacity & Children's Privacy

These Services do not address anyone under the age of 13. We do not knowingly collect personally identifiable information from children under 13. If we discover that a child under 13 has provided us with personal information, we immediately delete this from our servers. If you are a parent or guardian and you are aware that your child has provided us with personal information, please get in touch with us so that we will be able to do the necessary actions.

User Rights

You have the right to access the personal information we hold about you, and there are a number of ways you can control the way in which and what information we store and process about you. To exercise these rights and controls, please submit a request to us.

We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal information (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to anyone with no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.

Notification of Changes

We reserve the right to amend this Privacy Policy from time to time by updating this Privacy Policy. If we decide to change our Privacy Policy, we will post those changes so our users are always aware of what information we collect, how we use it, and under what circumstances if any, we disclose it. If at any point we decide to collect personal information or use any collected information in a manner different from that stated at the time it was collected, we will notify applicable users. We will use the information only in accordance with the Privacy Policy under which the information was collected.

Links to Other Sites

This Service may contain links to other sites. If you click on a third-party link, you will be directed to that site. Note that we do not operate these external sites. Therefore, we strongly advise you to review the Privacy Policy of these websites. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. Thus, you are advised to review this page periodically for any changes. We will notify you of any changes by posting the new Privacy Policy on this page. These changes are effective immediately after they are posted on this page.

Contact Us

If you have any questions or suggestions about our Privacy Policy, please get in touch with us.
Please read this information thoroughly and contact us at info@heroapps.com if you have any questions about our data processing. HeroApps, Business Center, Dubai World Central, P.O. Box 712734, Dubai , UAE is the controller responsible for the processing carried out according to this policy.